Terms and conditions

The following Terms and Conditions of Sale regulate the offer and sale of products on the website www.teodamar.com hereinafter referred to as “the Site

The site is owned by Tecnogamma srl , with registered office in Dosson di Casier, Via V. Pareto 4-6, (Treviso – Italy).

You can request any information and/or send communications and/or file complaints about sales, purchase orders, products, payments and shipments, by contacting the Customer Service of Tecnogamma srl. via the “Contacts” section of the Site and/or by sending an e-mail to: info@teodamar.com

  1. Registering to the Cuddly Website and Terms and Conditions of Sale

 

These Conditions of Sale apply to all online sales made by Tecnogamma srl via the website www.teodamar.com.

 

To purchase Teod’amar products you need to register to the Site by creating an account, and approve these Terms and Conditions of Sale by checking the appropriate box on this registration form. If you do not agree to these Terms and Conditions of Sale you will not be able to register to the Site or make any purchases.

 

Registration is free. You must be 18 years old or older to register to the Site teodamar.com.

You will be required to fill in the registration form by entering your name, surname, date of birth, shipping address for purchases, and an e-mail address with a valid password, and click the “Send” button on the form. Registration will be active from that moment.

 

Your login credentials can be used by you only and cannot be sold to third parties.

 

You agree to keep them secret and to make sure that nobody has access to them. Please inform Tecnogamma srl promptly if you suspect any improper use and/or disclosure of your credentials.

You warrant that the personal information you provided when registering to teodamar.com is complete and accurate. You agree to hold Tecnogamma srl harmless from any claims for damages and/or penalties arising from and/or in connection with your breach of Site registration rules.

 

These Terms and Conditions of Sale may be changed at any time.

Any changes and/or new terms will be effective from the time of their publication in the “Terms and Conditions” section of the Site. Applicable Terms and Conditions of Sale are those in force on the date when you send your purchase order.

 

These Terms and Conditions of Sale are applicable in Italy only.

 

  1. Executing the Contract

a)to complete the purchase of one or more products via the Site, you will be required to fill in an electronic order form and send it to Tecongamma srl electronically, by following the relevant instructions;

b)the contract shall be deemed concluded when Tecnogamma srl records your order form, after verifying the accuracy of your order and payment data;

c)the order form will be filed in the Tecnogamma srl database for the time necessary to process your order and in any case in accordance with the law. To access your order form, go to the “My account – Orders” section of the Site, where you will find a list of all the orders you have placed.

 

In accordance with Italian Legislative Decree no. 70 of 9 April 2003, laying down rules on electronic commerce.

 

  1. Prices

 

All prices of the products shown on the Site are in Euro and are inclusive of VAT (22%). Shipping charges and any other additional costs, inclusive of VAT and in Euro, will be expressly and separately indicated on the order form before you send it.

 

  1. Purchase Orders

 

Tecnogamma srl shall process your purchase order only after receiving a confirmation that payment of the total amount due – including the purchase price, any shipping charges and other additional costs, as specified in the order form – was properly authorized.

Tecnogamma srl reserves the right to refuse orders from users whose solvency is not guaranteed or with whom disputes are pending.

 

OBJECT OF THE CONTRACT

All products are subject to availability. The Seller reserves the right to change without notice the limits to the quantities and/or the type of Products offered on the Site, as well as the style, designs and colors of the Products described therein.

 

Images of products on the Site are for reference only; they may look different depending on the Internet browser and/or display used. For any information about the products, please send an e-mail to info@teodamar.com.

 

  1. Payment Method

 

To pay for the products purchased on the Site, you can choose one of the following methods of payment:

 

– Credit card: Payments made by credit card or any other electronic forms are processed via the PayPal system, without having to register but only using the safety and protection of the PayPal system via a secure connection, directly connected to the Bank owning and operating the online payment service with which Tecnogamma srl has a special agreement. Tecnogamma srl will never be in possession of your credit card details and cannot be held liable for any fraudulent use of the card. These details are received directly and exclusively by the banking institutions that authorize the payment; the Seller will only be notified of the result of the transaction.

 

– PayPal: If you pay with PayPal, please follow the procedures specified in the PayPal Site. The amount of the order will be charged to your PayPal account as soon as Tecnogamma srl receives your order. For every transaction made with your PayPal account you will receive an email confirmation from PayPal. If you have not yet registered with PayPal, you can do it by clicking “SUBSCRIBE TO PAYPAL”

 

– Bank transfer: you can pay by bank transfer within 3 working days from the date of your order. As soon as we receive your payment (it usually takes 3 days) Tecnogamma srl will process and ship your order.

An invoice will be issued automatically with every purchase. The invoice of each purchase will be available in your “My account – Orders” section.

Should you fail to pay, Tecnogamma srl will charge you the management costs on your unpaid order and reject your purchase order, and will notify you by e-mail.

 

 

  1. Delivery of Purchased Goods

 

The products you order will be shipped to the address you have specified in the order form.

 

When your products are delivered to the courier company, you will receive a shipping confirmation email with a tracking number, which you can use to check the status of your order in the “My account – Orders” area of the Site.

Deliveries will be made from our headquarters in Dosson di Casier (Treviso) by GLS Monday to Friday, during normal business hours, excluding public holidays. Tecnogamma srl reserves the right to use other courier companies and/or different delivery methods. In this case, the change will be specified in the product sheet.
The order will be considered as “dispatched” once the goods are delivered to you at the address specified in your order. Goods are delivered to ground floor only.

 

Regardless of the delivery method you have chosen, the following conditions will apply:

a)if the goods you have purchased are not delivered into 14 days, you have the right to file a complaint to our Customer Service by accessing the “Contacts” section of the Site or sending an email to info@teodamar.com. Tecnogamma srl will investigate your complaint and whether the non-delivery or late delivery is due to Tecnogamma srl and not to unforeseeable circumstances or force majeure, Tecnogamma srl will offer to the costumer a discount for the next order useable into the following 12 months just if there isn’t the possibility to use ordinary legal remedies;

b)in the event of non-delivery, you have the right to file a complaint to our Customer Service by accessing the “Contacts” section of the Site or sending an email to info@teodamar.com. investigate your complaint and whether the non-delivery or late delivery is due to Tecnogamma srl and not to unforeseeable circumstances or force majeure, Tecnogamma srl will refund the total amount paid by you – including the purchase price, shipping costs and any other additional cost – immediately and in any case within thirty days from the day when you are notified of the outcome of the complaint

c)It is up to you to check the condition of the product on delivery.        If there are visible signs of tampering on the packaging, you need to accept the delivery conditionally, and immediately notify our Customer Service by accessing the “Contacts” section of the Site or sending an email to info@teodamar.com. This is without prejudice to the provisions of Articles 7 (right of withdrawal) and 8 (guarantees and non-compliance) of these General Conditions of Sale.

 

  1. Right of withdrawal

 

Return instructions

Product quality is very important to us, and your satisfaction is 100% guaranteed!

If you have purchased any products through the Site, you have the right to terminate your contract with Tecnogamma srl without penalty and without providing any reason, within 14 (fourteen) working days from the date of receipt of the goods.

 

To exercise your right of withdrawal, you need to:

 

a)Send a cancellation request by email to info@teodamar.com within fourteen (14) working days from the date of receipt.

 

  1. b) Return the good(s) you have purchased, properly protected and packed in their original packaging, complete with any accessories, using a carrier of your choice and at your expense, within fourteen (14) working days of receipt of the goods. Returned products must be unused and unworn.

 

  1. c) Send the goods you want to return to the following address:

TECNOGAMMA srl via V. Pareto 4- 31030 DOSSON DI CASIER (TV)

After receiving the goods and verifying that you complied with the terms and conditions for exercising your withdrawal rights, as well as the integrity of the products, Tecnogamma srl will refund the amount you paid as quickly as possible, and in any case within fourteen days of the date on which Tecnogamma srl confirmed that you can exercise your right to withdrawal. You will receive an e-mail confirmation of the refund amount, which will be credited to your account by prior arrangement.

The return of the goods shall be your responsibility until they reach their destination at Tecnogamma srl headquarters as specified above. For your protection, please send the package with a delivery service that insures the value of the goods and is traceable.

 

  1. Product Compliance

 

The pictures and colors of the items displayed on the Site may look different from the actual products due to the settings of your IT systems and/or the computer used.

In any case you can contact us at the phone number +39 345 0133552 or to our Customer Service by accessing the “Contacts” section of the Site asking for an appointment and view our products at the office of Tecnogamma srl in Via V. Pareto 4-31030 Dosson di Casier (TV)

 

Please notify of any lack of compliance, under penalty of forfeiture, within one (1) month from the date on which you found the defect.

The user will inform Tecnogamma srl throw our Customer Service by accessing the “Contacts” section of the Site or sending an email to info@teodamar.com and resending, with no cost, the defected product to the office. In case of accepted flaw Tecnogamma srl will accord with the customer for the substitution of the product or for the refund the amount paid into 30 (thirty) days from the day the result had been communicated

 

  • Teod’amar products are covered by an insurance for 24 months from the day of the purchase
  • Warranty shall not cover products that have been tampered with in any way

 

Tecnogamma srl is not liable for any damage resulting from improper use of the product and/or from failure to follow the relevant instructions, as well as any damage caused by unforeseeable circumstances or force majeure.

 

  1. Recommendations for Use

Teod’amar products are entirely “Made in Italy” as the entire production process, from design to manufacturing and packaging, takes place in Italy.
To preserve the quality of the finish as well as the integrity as long as possible, we recommend to follow the washing instructions that are specified on the tag of the product and to use the bag save linen that is in the package.

 

  1. Force Majeure

 

Tecnogamma srl shall never be liable for failure to comply with any of the obligations arising from these Terms and Conditions of Sale where that the failure is caused by unforeseeable circumstances and/or force majeure, including, but not limited to, natural disasters, terrorist acts, network failures and/or blackouts.

 

  1. Completeness

 

These Terms and Conditions of Sale represent the entire agreement between Tecnogamma srl and users of the Site with respect to the purchase of products through the Site.

 

  1. Suspension and/or modification and/or termination of sales on the Site

 

Tecnogamma srl reserves the right to suspend, modify or terminate sales on the Site. Tecnogamma srl cannot in any way be held liable to you or third parties for any such suspension, modification or termination.

 

  1. PATENT PENDING & TRADEMARKS

 

Teod’amar products are protected by the rights under the Italian Industrial Property Code, as patent applications have been filed nationally and internationally. Any attempt at imitating and/or counterfeiting our products will force us to take legal action to protect our rights and receive compensation for any damages arising from unauthorised use of our intellectual property by physical and/or legal entities.

We also inform you that trademark applications were filed for our brand as well as for the “C” logo that marks our products.

 

  1. APPLICABLE LAW

 

The Terms and Conditions of Sale and online Sales Contracts are governed by Italian law, in particular by legislative decree no. 206 of September 6, 2005, on the Consumer Code, as amended by Leg. Decree no. 21 of February 21, 2014, with specific reference to the legislation on distance contracts and Italian legislative decree no. 70 of April 9, 2003 on certain aspects of electronic commerce.

 

THESE CONDITIONS OF SALE WERE UPDATED IN DECEMBER 2017